FAQ

Shipping & Delivery

Do you ship internationally?  

• No, we only deliver domestically.

Do you offer freeshipping? Yes, only when:

• Total order is valued at over VND 1,000,000 and the delivery address is within a radius of 15km.
• There is a discount code "Free Shipping".
• There is a "Free Shipping" promotion.

In case the order value is not enough for free shipping, the fee will be applied as follows:

• 25,000vnd in Ho Chi Minh City area.
• 35,000vnd in other provinces and cities in Vietnam.
• Bulky surcharges for orders of multiple products. We will contact you when a fee is incurred.

How long will it take to despath my order?  

• It may take between 2-3 working days for us to prepare your order for shipping. You will be notified by email once your order has been dispatched or is ready for in-store collection.

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Return & Delivery

Can I exchange items?  

• Yes, you can.

What is your return policy?  

You can return goods within 7 days (from the date of receipt) with items such as:

• Delivery of goods with the wrong sample, wrong type of wood, not in accordance with the specifications stated in the information board or when consulting customers.
• The product is dirty, cracked due to external influences at the time the customer receives the goods.
• The product is technically defective: the parts of the product cannot be assembled, ...

How can I exchange? 

Drop us an email to cafe@thecabay.com with your online order reference number, then package your return goods carefully with extra protection for fragile items, such as ceramics and glass.

Please return your goods to our TAP Concept Studio at the address listed below.

TAP Concept
34 Ap Dinh street, Tan Xuan commune, Hoc Mon district, Ho Chi Minh City
cafe@thecabay.com

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Payment Options

How can I pay? 

• Direct payment when you receive goods (COD): You can pay directly to the delivery staff. Only applicable for orders under 1.000.000vnd. 

• Online payment via Visa/Master, ATM Card

• Bank transfer: 

Name Account: LE HIEN THAO Account Number: 96406614 Bank: VP Bank - TP. Ho Chi Minh Contents:   Thanh Toan Don Hang <order reference number> VD: Thanh Toan Don Hang 123456

 

After you place an order, confirm the order by entering the recipient's contact information and confirm the form of payment, we will contact to confirm and proceed with delivery. If after the agreed time we do not deliver, customers can send a complaint via hotline +84 902 801 725

We are committed to transparent, legal, quality sales, with clear origin.

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Out of Stock Products and Re-Stocking

Can I order a product that is temporally out of stock? 

• Yes, you can contact TAP via fan page so that TAP can receive your pre-order and schedule you with a return date.

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About Our Products

Where is the origin of products at TAP ?

• Almost all of our products are made in Vietnam by local brand. We source all of our items ourselves and whenever possible add the exact origin of the object online with its region or town. We also carry a small number of items made outside of Vietnam such as Japan.

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