Return Policy

At TAP Concept, we value the trust of our customers when ordering products. The after-sales policy at TAP Concept is built on the commitment to protect the interests of consumers so that customers can feel secure to shop and experience the service. 

TAP Concept ensures that the products sold at TAP Concept are new and 100% genuine. In the rare event that the product you receive is defective, damaged or not as described, TAP Concept commits to protect customers with a return policy and warranty within 07 days as follows:

• Delivery of goods with the wrong model, wrong type of wood, not in accordance with the specifications stated in the information board or when consulting customers. The product is dirty, cracked due to external influences at the time the customer receives the goods;

• The product is technically defective, parts of the product cannot be assembled;

• The products are all natural wood, wood grain and bold/light colors (same 1 type of wood) are always heterogeneous. If you are interested in wood grain, please go to the store directly to choose, TAP Concept does not handle return requests due to dissatisfaction with wood grain, bold/light color.